Frequently Asked Questions
I am registered but can no longer attend. What do I do?
Though we can't offer refunds, we are happy to transfer registrations from one person to another. When you have someone to transfer your ticket to, please contact us at lisa@animalimagemakers.com - we'll set it up on the back-end and give you further information. Please note the $50 transfer fee to cover the costs of this service.
If you opted in for Purchase Protection when you registered, you should reach out to the company handling that to file a claim.
I can't remember what I signed up for. Can you help?
Of course! Simply email Lisa (lisa@animalimagemakers.com) and she'll get your registration information resent.
What if I need to make changes to my registration details?
If you moved or need to update a t-shirt size or meal selection, for example, send an email to lisa@animalimagemakers.com and Lisa will get your information up to date. We definitely want to be sure we have current contact information for you.
Where is the conference located?
Minneapolis, MN. Well, Bloomington, MN really - we're right across the highway from Minneapolis-St. Paul International Airport (MSP). The conference is located at the Hilton MSP Airport. All the details are here: https://animalimagemakers.com/location
If I join the credentialing program, will I get points from previous competitions?
Points begin accumulating at the time you join the program. The program has a one-time fee, so we recommend joining ASAP to start earning points right away. Points can be earned through competition, attending AIM, speaking at the conference, and being an official conference volunteer. Points are not retro-active.
How do I find out how many points I have toward credentialing?
We keep a database of points and update the point totals after every competition and conference. When you log into the program site, your membership number will be followed by a hyphen, then your current point total.
I still have questions and can't find the answer. Can I reach out?
Absolutely! We're happy to help. Send an email to: hello@animalimagemakers.com
What are people saying about the the AIM conference?
animal image Makers™ Code of conduct
Our conference is dedicated to providing a harassment-free conference experience for everyone, regardless of gender, gender identity and expression, age, sexual orientation, disability, physical appearance, body size, race, ethnicity, religion (or lack thereof), or technology choices. We do not tolerate harassment of conference participants in any form. Sexual language and imagery is not appropriate for any conference venue, including talks, workshops, parties, Twitter and other online media. Conference participants violating these rules may be sanctioned or expelled from the conference without a refund at the discretion of the conference organizers.
Harassment includes offensive verbal comments, unauthorized recording, sustained disruption of talks or other events, inappropriate physical or virtual contact, and unwelcome sexual attention. Participants asked to stop any harassing behavior are expected to comply immediately. If a participant engages in harassing behavior, the conference organizers may take any action they deem appropriate, including warning the offender or expulsion from the conference with no refund.
If you are being harassed, notice that someone else is being harassed, or have any other concerns, please contact a member of conference staff immediately. Conference staff can be identified as they'll be wearing branded clothing and/or badges.
