Frequently Asked Questions
I am registered but can no longer attend. What do I do?
Though we can't offer refunds, we are happy to transfer registrations from one person to another. When you have someone to transfer your ticket to, please contact us at lisa@animalimagemakers.com - we'll set it up on the back-end and give you further information. Please note the $50 transfer fee to cover the costs of this service.
If you opted in for Purchase Protection when you registered, you should reach out to the company handling that to file a claim.
I can't remember what I signed up for. Can you help?
Of course! Simply email Lisa (lisa@animalimagemakers.com) and she'll get your registration information resent.
What if I need to make changes to my registration details?
If you moved or need to update a t-shirt size or meal selection, for example, send an email to lisa@animalimagemakers.com and Lisa will get your information up to date. We definitely want to be sure we have current contact information for you.
I registered for 2020 when covid cancelled the conference. Now what?
That was a tough year on everyone! When the conference was cancelled, we gave all registrants the option to get a full refund or keep their registration active and roll it over to 2021. We were still not able to get everyone together in 2021 so rolled that registration over once again to 2022 and gave all registrants from 2020 who had been rolled over FREE access to the AIM Bark-A-Lounger Virtual Conference along with FREE access to all speaker recordings through the end of the year. We FINALLY got back together in 2022 and welcomed all registrants with open arms. It was fabulous! Those people who were unable to attend had the option to transfer their registration to someone else. With the close of the 2022 AIM conference, all rollover options have expired.
What are people saying about the the AIM conference?
animal image Makers™ Code of conduct
Our conference is dedicated to providing a harassment-free conference experience for everyone, regardless of gender, gender identity and expression, age, sexual orientation, disability, physical appearance, body size, race, ethnicity, religion (or lack thereof), or technology choices. We do not tolerate harassment of conference participants in any form. Sexual language and imagery is not appropriate for any conference venue, including talks, workshops, parties, Twitter and other online media. Conference participants violating these rules may be sanctioned or expelled from the conference without a refund at the discretion of the conference organizers.
Harassment includes offensive verbal comments, unauthorized recording, sustained disruption of talks or other events, inappropriate physical or virtual contact, and unwelcome sexual attention. Participants asked to stop any harassing behavior are expected to comply immediately. If a participant engages in harassing behavior, the conference organizers may take any action they deem appropriate, including warning the offender or expulsion from the conference with no refund.
If you are being harassed, notice that someone else is being harassed, or have any other concerns, please contact a member of conference staff immediately. Conference staff can be identified as they'll be wearing branded clothing and/or badges.
